PURPOSE:
This procedure establishes a systematic approach to receiving, processing, and resolving complaints regarding content published by The News of Salem County, LLC. It is the complaint procedure.
POLICY:
The News of Salem County is committed to addressing concerns and complaints from readers, subjects of coverage, and the general public in a timely, respectful, and transparent manner.
COMPLAINT SUBMISSION:
1. Complaints may be submitted in writing via:
– Our Official Complaint Form
– Email: zach@thenewsofsalemcounty.com
– Message on Facebook titled: “COMPLAINT SUBMISSION”
2. All complaints will be acknowledged within 48-72 hours of receipt.
COMPLAINT PROCEDURE
1. Initial Assessment:
– Complaints will be logged in our complaint tracking system
– Severity will be classified as: Minor, Moderate, or Serious
– Complaints involving potential legal issues will be immediately escalated to management
2. Investigation Process:
– Firstly, the editor will review the published content in question
– If appropriate, relevant reporters or content creators will be consulted
– Source materials, if any, and evidence will be examined
– A determination will be made regarding the validity of the complaint
3. Complaint Procedure Resolution:
– If a factual error is identified, a correction will be issued
– If content is deemed inappropriate or harmful, it may be modified or removed
– The complainant will be notified of actions taken if any
– If no action is warranted, a detailed explanation will be provided
4. Corrective Actions:
Minor corrections (typos, minor factual errors):
– Will be updated in the original content if necessary
– Notation of correction will be added and date of notation if needed
Significant corrections:
– Will be prominently noted at the top of the article if format permits. If not then bottom.
– May warrant a separate correction (post will be created)
– May be announced on social media if warranted
TIMEFRAME:
Acknowledgment: Within 48 to 72 hours
Resolution of minor complaints: Within 4 business days
Resolution of complex complaints: Within 10 business days
DOCUMENTATION:
Subsequently, all complaints and their resolutions will be documented and retained for a minimum of three years for reference and potential legal purposes.
TRAINING:
Nevertheless, all staff will receive training on this complaints procedure annually. Last trained: 5/01/2026
Last updated: 5/16/2026